<p>&nbsp;</p> <p class="MsoNormal"><span style="font-size: 14.0pt; line-height: 107%; color: #7b7b7b; mso-themecolor: accent3; mso-themeshade: 191;">De donde obtengo el contrato para que me den la netbook?</span></p> <p class="MsoNormal"><span style="color: #0d0d0d; mso-themecolor: text1; mso-themetint: 242;">Para que la escuela te entregue la netbook se debe firmar un contrato de acuerdo a la condici&oacute;n en que se encuentra el beneficiario (egresado, docente o alumno). Nuestros referentes t&eacute;cnicos programaron un sistema que genera los contratos autom&aacute;ticamente al introducir el DNI para no tener que llenarlos a mano. <a href="http://escuelanormalparana.edu.ar/contratos/">Para mayor informaci&oacute;n ingrese aqui.</a><br style="mso-special-character: line-break;" /> <br style="mso-special-character: line-break;" /> </span></p> <p class="MsoNormal"><span style="font-size: 14.0pt; line-height: 107%; color: #7b7b7b; mso-themecolor: accent3; mso-themeshade: 191;">Cu&aacute;l es el n&uacute;mero de serie de mi netbook? Por que no puedo introducirlo en el formulario?<br /></span></p> <p class="MsoNormal"><span style="color: #0d0d0d; mso-themecolor: text1; mso-themetint: 242;">Tu n&uacute;mero de serie se encuentra pintado en la base del equipo o en el frente de la caja en la que vino, es el c&oacute;digo que comienza conlas letras AA. Pero dado a que la aplicaci&oacute;n de registro instalada por defecto no permite los caracteres alfab&eacute;ticos </span><span style="color: #0d0d0d; mso-themecolor: text1; mso-themetint: 242;">es que se deber&aacute; descargar otra aplicaci&oacute;n donde si podr&aacute; introducir las letras AA y as&iacute; completar el registro. <a href="http://www.escuelanormalparana.edu.ar/archivos/conectarigualdad/conigform-windows.exe">DESCARGAR AQU&Iacute;</a>.</span></p> <p class="MsoNormal"><span style="color: #0d0d0d; mso-themecolor: text1; mso-themetint: 242;">&nbsp;</span></p> <p class="MsoNormal"><span style="font-size: 14.0pt; line-height: 107%; color: #7b7b7b; mso-themecolor: accent3; mso-themeshade: 191;">Como se si mi netbook llego en el &uacute;ltimo env&iacute;o?</span></p> <p class="MsoNormal">Acercate a hablar con nuestros referentes t&eacute;cnicos y ellos te van a saber decir si tu netbook lleg&oacute; en el &uacute;ltimo pedido.</p> <p class="MsoNormal"><span style="color: #0d0d0d; mso-themecolor: text1; mso-themetint: 242;">&nbsp;</span></p> <p class="MsoNormal"><span style="font-size: 14.0pt; line-height: 107%; color: #7b7b7b; mso-themecolor: accent3; mso-themeshade: 191;">Qu&eacute; pasa si mi netbook no llego en este env&iacute;o?</span></p> <p class="MsoNormal">Te vamos a pedir que les suministres a los referentes t&eacute;cnicos la siguiente informaci&oacute;n: apellido, nombres, DNI, CUIL del alumno, apellido, nombres, DNI y CUIL de la persona que va a firmar el comodato. <br />De esta manera podremos reasignarte una de las pc remanentes o te ingresaremos al sistema para que tu maquina venga en el pr&oacute;ximo pedido.</p> <p class="MsoNormal"><span style="color: #0d0d0d; mso-themecolor: text1; mso-themetint: 242;">&nbsp;</span></p> <p class="MsoNormal"><span style="font-size: 14.0pt; line-height: 107%; color: #7b7b7b; mso-themecolor: accent3; mso-themeshade: 191;">Cuando ser&aacute; el pr&oacute;ximo pedido?</span></p> <p 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mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:8.0pt; mso-para-margin-left:0cm; line-height:107%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-fareast-language:EN-US;} --> <!--[endif] --></p> <p class="MsoNormal"><span style="font-size: 14.0pt; line-height: 107%; color: #7b7b7b; mso-themecolor: accent3; mso-themeshade: 191;">Puede un familiar retirar la PC?</span></p> <p class="MsoNormal"><span style="color: #0d0d0d; mso-themecolor: text1; mso-themetint: 242;">La PC podr&aacute; ser retirada por los padres del beneficiario presentando fotocopia de ambos DNI y la libreta de familia.</span></p> <p class="MsoNormal"><span style="font-size: 14.0pt; line-height: 107%; color: #7b7b7b; mso-themecolor: accent3; mso-themeshade: 191;">&nbsp;</span></p> <p class="MsoNormal"><span style="font-size: 14.0pt; line-height: 107%; color: #7b7b7b; mso-themecolor: accent3; mso-themeshade: 191;">Que pasa si se me rompe la pc?</span></p> <p class="MsoNormal">Si ten&eacute;s alg&uacute;n problema con la PC acercate a la oficina de nuestros referentes t&eacute;cnicos en la escuela que van a escuchar tu problema y te dar&aacute;n un n&uacute;mero de seguimiento de incidencia. Con este numerito podras consultar el estado del tr&aacute;mite de reparaci&oacute;n mediante la web de la escuela (<a href="http://www.escuelanormalparana.edu.ar/incidencias/">INTRODUCIR NRO. DE SEGUIMIENTO AQUI</a>). En caso de ser un problema de hardware se registrar&aacute; la <span style="color: #0d0d0d; mso-themecolor: text1; mso-themetint: 242;">Solicitud de Servicio T&eacute;cnico del equipo al Aplicativo de Gesti&oacute;n de Reclamos del Programa COnectar Igualdad y le ser&aacute; informado mediante nuestro sistema de seguimiento de incidencias.</span></p> <p class="MsoNormal"><span style="font-size: 14.0pt; line-height: 107%; color: #7b7b7b; mso-themecolor: accent3; mso-themeshade: 191;">&nbsp;</span></p> <p class="MsoNormal"><span style="font-size: 14.0pt; line-height: 107%; color: #7b7b7b; mso-themecolor: accent3; mso-themeshade: 191;">Donde introduzco el Nro. de seguimiento de incidencia para ver como va el arreglo de mi PC?</span></p> <p>Para introducir el numerito que les dieron nuestros referentes t&eacute;cnicos y consultar el estado del tr&aacute;mite ingrese aqui: <a href="http://www.escuelanormalparana.edu.ar/incidencias/">INTRODUCIR NRO. DE SEGUIMIENTO AQUI</a></p> <p>&nbsp;</p> <p class="MsoNormal"><span style="font-size: 14.0pt; line-height: 107%; color: #7b7b7b; mso-themecolor: accent3; mso-themeshade: 191;">Tiene garant&iacute;a el equipo?</span></p> <p class="MsoNormal"><span style="color: #0d0d0d; mso-themecolor: text1; mso-themetint: 242;">Todas las netbooks que integran el Programa Conectar Igualdad disponen de soporte t&eacute;cnico integral durante un lapso de entre 2 y 3 a&ntilde;os, seg&uacute;n el modelo. El soporte y mantenimiento incluye servicio de reparaci&oacute;n, con provisi&oacute;n de repuestos originales y cambio de las partes que sean necesarias, sin cargo alguno y garantiza que el servicio t&eacute;cnico sea brindado por personal especializado. Para gozar de la garant&iacute;a de reposici&oacute;n o de servicio t&eacute;cnico con que cuenta el equipamiento entregado deber&aacute;s registrar obligatoriamente en forma previa tu equipo.</span></p> <p>&nbsp;</p> <p><span style="font-size: 14.0pt; line-height: 107%; color: #7b7b7b; mso-themecolor: accent3; mso-themeshade: 191;">C&oacute;mo accedo al servicio t&eacute;cnico?</span></p> <p class="MsoNormal"><span style="color: #0d0d0d; mso-themecolor: text1; mso-themetint: 242;">Para gozar de la garant&iacute;a de reposici&oacute;n o de servicio t&eacute;cnico con que cuenta el equipamiento entregado deber&aacute;s registrar obligatoriamente tu equipo en el formulario que encontr&aacute;s cliqueando en Registr&aacute; tu netbook.</span></p> <p class="MsoNormal"><span style="color: #0d0d0d; mso-themecolor: text1; mso-themetint: 242;">En el caso de alg&uacute;n desperfecto t&eacute;cnico con la computadora es necesario dirigirse al referente t&eacute;cnico o a la autoridad escolar. Estos verificar&aacute;n, en primera instancia, que la falla no est&eacute; relacionada con el bloqueo que se produce por la activaci&oacute;n del dispositivo de seguridad de las netbooks.</span></p> <p class="MsoNormal"><span style="color: #0d0d0d; mso-themecolor: text1; mso-themetint: 242;">De no poder resolver el problema, los referentes t&eacute;cnicos, directivos o quienes sean designados para la tarea deben ingresar la Solicitud de Servicio T&eacute;cnico del equipo al Aplicativo de Gesti&oacute;n de Reclamos, utilizando la misma clave de la seguridad social asignada en la carga de matr&iacute;cula.</span></p> <p class="MsoNormal">&nbsp;</p> <p class="MsoNormal"><span style="font-size: 14.0pt; line-height: 107%; color: #7b7b7b; mso-themecolor: accent3; mso-themeshade: 191;">La m&aacute;quina est&aacute; bloqueada, &iquest;qu&eacute; tengo que hacer?</span></p> <p class="MsoNormal">Las computadoras luego de pasar un cierto tiempo fuera de las escuelas se bloquean autom&aacute;ticamente. 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